Sparrow-Kids.com offers 6 months official warranty. If you believe you have received a dead on arrival product, please contact us within 3 days of delivery so we can determine the problem and whether it requires an exchange or refund. If we conclude the product is likely defective, we will ask that you return it in an unused condition and in its original packaging. Beyond three days of ‘DOA’ standard manufacturing warranties applies, 1 year from purchase day. Under normal manufacturing warranty the cost of all return shipping is sole responsibility of the customer. After we receive the item and if it’s proven to be a manufacturer defect, we will send you a replacement item (free shipping) or a refund.

*All of the above terms subject to our final decision

Last Updated: October 2026

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website. Your transactions are processed securely via KPay, and this document details our compliance with data privacy standards.

1. Personal Information We Collect
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.”

2. How We Share Your Personal Information & KPay Processing
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store. We also use KPay as our primary payment gateway solution. Your payment data is securely transmitted, encrypted, and processed directly by KPay Merchant Service Limited. We do not store or retain raw credit card details on our WordPress servers. For more details on how your payment data is handled, please consult the official KPay Group Privacy Policy.

3. Domestic Data & Shipping Logistics
Because we strictly provide domestic shipping and do not fulfill international orders, your shipping and location data are shared exclusively with regional courier services to execute order deliveries within our domestic operating area.

4. Your Rights & Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. WordPress users can request to view, edit, or delete their personal data by contacting our support channel at cs@esteem-sound.com.