Sparrow-kids.com提供6個月的官方保修。 如果您認為收到的產品有缺陷，請在收貨後的3天內與我們聯繫，以便我們確定問題以及是否需要退換貨或退款。 如果我們確定該產品可能存在缺陷，我們會要求您在未使用的情況下，以原包裝退貨。 自購買之日起6個月，超過三天的“ DOA”標準製造保證適用。 在正常的製造保修下，所有退貨費用均由客戶承擔。 收到貨品後，如證明是生產問題，我們將向您發送更換貨品（免費送貨）或退款。

*以上所有條款均以我們的最終決定為准。

Last Updated: October 2026

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website. Your transactions are processed securely via KPay, and this document details our compliance with data privacy standards.

1. Personal Information We Collect
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.”

2. How We Share Your Personal Information & KPay Processing
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store. We also use KPay as our primary payment gateway solution. Your payment data is securely transmitted, encrypted, and processed directly by KPay Merchant Service Limited. We do not store or retain raw credit card details on our WordPress servers. For more details on how your payment data is handled, please consult the official KPay Group Privacy Policy.

3. Domestic Data & Shipping Logistics
Because we strictly provide domestic shipping and do not fulfill international orders, your shipping and location data are shared exclusively with regional courier services to execute order deliveries within our domestic operating area.

4. Your Rights & Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. WordPress users can request to view, edit, or delete their personal data by contacting our support channel at cs@esteem-sound.com.